Refund and Returns Policy

At loadr.shop, we aim to ensure your shopping experience is dependable and worry-free. This Return & Refund Policy outlines your rights and our process when requesting returns, replacements, or refunds.

1. Eligibility Window

You may request a return within 30 days of receiving your order. We encourage customers to contact us first to determine the most efficient solution.

2. Acceptable Reasons for Return

You may qualify for a return if:

• The item arrived damaged or broken

• The product contains manufacturing defects

• The wrong product or variant was shipped

• There are significant differences from the description

3. Conditions of Returned Items

To complete a return:

• Items should be in clean, unused condition

• Original packaging is helpful but not mandatory

• A valid order number or receipt must be provided

4. Non-Returnable Items

Some categories may not be returned, including:

• Clearance or final-sale products

• Customized or specially produced items

• Goods that show misuse or abnormal wear

5. Refund Process

Once your return is approved:

• Refunds are issued to the original payment method

• Processing may take 3–7 business days depending on banks

• You’ll receive email confirmation when your refund is initiated

6. Exchanges

If the item is faulty or incorrect, we may offer a replacement at no additional cost.

7. Return Shipping

• If the mistake is ours, we cover the return shipping

• If returning for personal reasons, customers may bear return costs

8. How to Start a Return

Send the following information to service@loadr.shop:

• Full name & order number

• Photos or videos of any issues (if applicable)

• A brief description of the problem

We’ll reply with clear instructions for the next step.